Appliance repair software for one to five techs: model and serial on the customer before you roll, the part on the record, the return visit already booked.
Starts with your Google account, or an email link if you would rather. That's the whole signup.
HomeServicesIT gives an appliance repair business one place to keep the unit's model and serial on the customer, take the call with photos, book the part's return visit from the first one, and invoice from the kitchen. From the truck, between calls. No per-tech fees.
The three things that cost appliance repair companies the most time and money - and why the usual way of handling them doesn't cut it.
Today: Customers read the wrong plate, or the right plate wrong. The tech shows up with the wrong part, or no part, and the visit becomes a diagnostic you cannot bill the way you planned.
Today: Part on order, customer told 'next week', and the reminder is a note on the dash. The part arrives, the note does not, and the customer calls first.
Today: The install date is in an old invoice or the customer's email. The answer decides who pays, and it takes a phone call to find.
Same three problems, handled by design instead of by hand.
Brand, model, serial, install date and warranty end on the property record. The tech sees them on the job card before knocking, and the photo the homeowner sent from the quote link sits next to them.
Part on the visit record, second visit on the calendar, both tied to the same customer. When the part arrives the visit is already there.
Diagnostic, part and labor on one invoice from the phone, card taken on the spot. A callback for the same fault is scheduled as a callback and never bills or nags.
Yusuf's afternoon call is a dryer that will not heat. The homeowner sent two photos from his quote link, the data plate and the drum, so the lead already carries the model. He checks the record: the same unit had a thermal fuse two years ago, under warranty then, not now.
He diagnoses a heating element, orders it, and books the return visit before he leaves the laundry room. The part goes on the visit record, the second visit sits on next Tuesday, and the diagnostic fee is invoiced and paid from his phone in the driveway.
Tuesday the element goes in and the invoice for the part and labor goes out the same way. Two weeks later the customer's neighbor calls about a fridge. Yusuf asks for a photo of the plate first, because now he always does.
Field service management sized for crews of one to five. Customer records, property history, quotes and invoicing from the driveway live in one place, which covers the CRM half of the job without a second app.
Model, serial, install date and warranty end live on the property. Your tech reads them on the job card in the truck, not off a sticker under the dishwasher.
The homeowner sends a photo of the data plate and the fault from your quote link. The lead lands with the pictures on it.
Book the return visit from the first one. The part goes on the visit record, the second visit is on the calendar, and the sticky note retires.
Drop the no-cool fridge in, put it on one tech, and re-run that route. Everyone else's day stays where it was.
Diagnostic fee, part, labor, on one invoice, sent before you back out of the driveway. Card payment in the same tap.
If the fix does not hold, schedule the return as a callback. It never raises an invoice and never shows up as unbilled work.
A second van for the summer does not raise the bill per head.
No credit card required. See your whole schedule, customers, and invoices in one place from day one.
Starts with your Google account. That's the whole signup.
Want the long version first? See how it works.
What markup do you need for a 30% margin? Work it out on the markup vs margin calculator before your next quote.
Yes. Each property carries its equipment: brand, model, serial, install date, warranty end and the size details you care about. It shows on the job card for whoever takes the call, and on the crew's phone in the truck, so the tech knows what they are walking up to before the door opens.
Yes. Your quote-request link takes up to four photos with the form. They land on the lead with the customer's details, so you can look up the model before you roll and bring the likely part. It's the difference between a repair visit and a diagnostic visit you then have to repeat.
Book it from the first visit. The part goes on the visit record and the return goes on the calendar, tied to the same customer and unit. If the fix doesn't hold, schedule the redo as a no-charge callback. It sits on the schedule like any job but never raises an invoice and never shows as unbilled work.