Terms of Service

The service

HomeServicesIT is a business management platform for home service professionals: scheduling, customer records, estimates, invoicing, photo documentation, and customer portals. By creating an account you agree to these terms.

Subscriptions and trials

New accounts start with a 30-day free trial, and you don't need a credit card to start it. The trial runs in the app before any checkout. When you subscribe, billing starts that day and the trial ends, even if you had free days left. After the trial, continued use requires a paid subscription, billed monthly through Stripe (or through Apple if you subscribe in the iPhone app): Solo at $29/month, Crew at $79/month, or Pro at $149/month. You can change tiers or cancel at any time from your settings page; cancellation stops future billing and your data remains available for export.

Card payments

Card payments are optional. If you turn them on, you connect your own Stripe account and you are the merchant of record - the payment is between you and your customer. HomeServicesIT is the software that shows the invoice. We're not part of the transaction, we don't hold your money, and Stripe pays out to your bank on its own schedule. Refunds, service disputes, and anything about the work itself are between you and your customer.

Your use of Stripe is also covered by the Stripe Connected Account Agreement, which you accept during setup. Under that agreement Stripe can hold, delay, or stop payouts, or restrict your account. We can't override those decisions.

Our fee on card payments

When card payments are on, we take a platform fee out of each payment. It comes out automatically at the time of payment, and it's separate from Stripe's own processing fees. Your subscription tier sets the rate: Solo 1%, Crew 0.5%, Pro 0%. Accounts on a free trial pay the Solo rate. Whichever rate applies to you is shown in the Payments section of your settings, before you connect an account and any time after.

We won't raise these rates without telling you first. The fee only applies to payments taken through HomeServicesIT, so you pay it only on the invoices your customers choose to pay by card. You can move to a tier with no fee at any time. To stop taking card payments altogether, email us at pettigrewlabllc@gmail.com and we will disconnect your account.

Chargebacks and negative balances

If one of your customers disputes a payment, the disputed amount and any dispute fee come out of your Stripe balance. If your balance can't cover it, the way Stripe structures connected accounts means Stripe may take the shortfall from HomeServicesIT instead. You agree to pay us back for anything Stripe recovers from us on your payments, including disputed amounts, refunds, and the fees that come with them. To cover it we may hold back future payouts, hold a reserve, or switch off card payments on your account.

Your data and your customers

You retain all rights to the data you enter. You're responsible for the accuracy of the customer information you store and for having the right to store it - your customers are your customers, not ours. Keep your login credentials and crew access codes secure.

Acceptable use

Use HomeServicesIT to run a real service business. Don't use it to send spam, store unlawful content, or attempt to access other users' data.

Liability

HomeServicesIT is provided "as is." We work hard to keep it fast and available, but we are not liable for business interruptions, missed appointments, or data loss, and to the extent permitted by law we are not liable for indirect or consequential damages. We may update these terms as the product changes; continued use after an update means you accept the revised terms.

Contact

Questions about these terms: pettigrewlabllc@gmail.com.